Rm99 Privacy Policy — Malaysia User Data Protection
Your privacy is our priority. This page clearly explains how rm99 collects, uses, stores and protects the personal information of users in Malaysia. Please read it carefully before using our platform.
Information We Collect
When you register and use the rm99 platform, we collect several categories of information to ensure a smooth, secure, and personalised user experience. This information falls into the following main types:
- Account information: Full name, email address, phone number, date of birth, and encrypted password. This information is collected during registration and used to verify user identity.
- Device and browser information: Device type, operating system, browser version, IP address, and language settings. This data helps us optimise the website display across the range of mobile devices used in Malaysia.
- Local payment information: Details of deposit and withdrawal transactions in Malaysian Ringgit (MYR), including your chosen payment method such as TNG eWallet or local bank transfer. Full card or account numbers are not stored permanently.
- Usage data: Pages visited, games played, session duration, and game preferences. This data is used to improve rm99 platform content and features.
- Cookies: Small files stored on your device to enable auto-login, language preferences, and internal analytics that help us understand platform usage patterns.
How We Use Your Information
Rm99 uses collected information solely for legitimate purposes related to platform operations. The following are the primary purposes for which user data is used:
Allows you to log in, manage settings, access transaction history, and enjoy a personalised experience on the rm99 platform.
Ensuring MYR deposits and withdrawals are processed quickly and securely through payment methods supported in Malaysia.
Detecting suspicious activity, preventing fraud and verifying user identity to protect your account from unauthorised access.
Analysing usage data to improve the interface, introduce new features, and ensure rm99 remains relevant for Malaysian users.
Cookies & Tracking Technologies
Rm99 uses cookies and similar tracking technologies to enhance platform functionality and understand how users interact with our website. We use several types of cookies:
- Session cookies: Active only for the duration of your browsing session and automatically deleted when you close your browser. Used to maintain your logged-in status.
- Persistent cookies: Stored on your device for a set period to remember your language preference and display settings.
- Internal analytics cookies: Helps us understand usage patterns without revealing individual identities to third parties.
You can manage cookie settings through your browser. However, disabling certain cookies may affect the functionality of some rm99 platform features.
Data Storage & Security
All rm99 user information is stored on secure servers protected with industry-standard SSL (Secure Socket Layer) encryption. Account passwords are encrypted using a hashing algorithm before being stored and cannot be accessed by any of our staff.
We implement appropriate technical and organisational security measures to protect your data against unauthorised access, disclosure, modification or destruction. Security audits are conducted regularly to ensure our data protection practices remain up to date.
MYR financial transaction data is retained for the period required under Malaysian legal compliance obligations and deleted once that period has elapsed. rm99 does not store sensitive payment details such as full credit card numbers or bank account information in our systems.
Sharing Information with Third Parties
Rm99 does not sell, rent, or disclose users' personal information to third parties for marketing purposes without your explicit consent. However, there are limited circumstances where information sharing may occur:
- Payment processors: Transaction details are shared solely with authorised payment processors to facilitate secure MYR financial transactions.
- Legal requirements: rm99 may disclose information when required by Malaysian law, court order, or the relevant authorities.
- Security protection: In cases of fraud or serious security threats, relevant information may be shared with the appropriate parties to protect other users and the integrity of the platform.
All third-party partners handling rm99 user data are bound by strict confidentiality agreements and must comply with our privacy policy.
Your Rights as an rm99 User
As an rm99 platform user, you have rights regarding your personal information that we fully respect:
You may request a copy of the personal information we hold about you at any time through rm99 support channels.
If your information is inaccurate or outdated, you may request a correction through your account settings or by contacting our support team.
You may request the deletion of your account and personal data, subject to any applicable legal retention requirements.
To exercise any of the above rights, please contact the rm99 support team by email at [email protected]. We will process your request within a reasonable timeframe and provide a clear response.
Privacy Policy Changes & How to Contact Us
Rm99 reserves the right to update this Privacy Policy from time to time to reflect changes in privacy practices, legal requirements, or new platform features. Users will be notified of any material changes via a prominent notice on the website.
Continued use of the rm99 platform after any updates have been made constitutes acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.
For any questions, concerns, or requests regarding this privacy policy, you can reach the rm99 support team via:
- Email: [email protected]
- Frequently Asked Questions: Visit the rm99 FAQ for answers to common questions about your account and privacy.